Refund and cancellation policy
How to cancel a paid plan and when you can get your money back.
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This is a template. It has not been reviewed by a lawyer yet and may change before Infirics launches.
This policy covers paid plans and purchases for Infirics products. Most of our products are free; this only applies when you pay. [PLACEHOLDER: confirm terms with the payment provider before launch]
Cancelling a subscription
You can cancel at any time from your account or by emailing infirics@gmail.com. You keep paid features until the end of the period you already paid for, and you won’t be charged again.
Refunds
- New purchases: if a paid feature doesn’t work for you, ask within [PLACEHOLDER: 14] days of payment for a full refund.
- Renewals: if you forgot to cancel, ask within [PLACEHOLDER: 7] days of the renewal and we will refund it if you haven’t used the paid features since.
- Faults on our side: if a product fails because of a problem we caused, we refund you whatever the timing.
How refunds are paid
Refunds go back to the original payment method within [PLACEHOLDER: 5–7] working days of approval. Your bank may take a few more days to show it.
How to ask
Email infirics@gmail.com with the email address you paid with and, if you have it, the receipt number.